Tenants' Handbook

Please take the time to read our handbook, which is designed to make your life easier. We have included contact information about utility companies, useful tips, bond return procedure and your responsibilities as a tenant. We hope that you find this useful and would be particularly grateful for your cooperation when reporting a maintenance issue- the procedure is set out in full in 'have a nice stay'.

This is the most up to date version of the handbook; amendments are shown below in the changelog.

Download Handbook


Version Date Description
1.3 24/02/2012
  • p.10: Change to emergency contractors - Replacement of AMS as out-of-hours contact for electrical faults, loss of keys / lock outs / boarding up

Report an Issue

To report a repair during Property Management hours call 0113 2615723 / 0113 2844346

  • Mon — Thurs: 8:50am – 7pm
  • Friday: 8:50am – 5:15pm
  • Saturday: 8:50am – 6pm

You can also call the office between Mon and Thurs 6pm-7pm 0113 217 9090.

Out of hours Emergency

For out of hours emergencies, call the relevant number listed on page 10 of the tenants handbook.

What is an Emergency

An emergency is any repair necessary to avoid a danger to the tenant’s health or well being or to avoid serious damage to the building or the tenant’s belongings